Support team available 24/7
24/7 IPTV Support: Real People on WhatsApp
Setup help, playback issues, payments or a quick question before you subscribe: message our team any time, day or night, and a real person will reply, usually within minutes.
- Replies usually within minutes
- Setup help for every device
- 7 days a week
How can we help?
Choose a Topic to Start a Chat
Each option opens WhatsApp with your request already written, so we can help you faster.
Setup help
Installing an app or logging in on your Firestick, Smart TV, phone or computer.
Start chatBuffering & playback
Freezing, buffering, no sound or a missing TV guide. We'll fix it with you.
Start chatRenew or upgrade
Extend your subscription or move to a longer plan and save more each month.
Start chatPayments & refunds
Card, PayPal or bank transfer questions, or using your 7-day money-back guarantee.
Start chatNew subscription
Ready to join? We'll help you choose a plan and get you watching in minutes.
Start chat30-minute free trial
Test the full service in 4K/FHD on your own device before you pay anything.
Start chatGet help faster
What to Include in Your Message
A few details let us solve most issues in a single reply.
- Your device and app, e.g. "Firestick 4K, TiviMate"
- Your username, so we can find your account (never share your password publicly)
- A photo of any error message on your screen
- What you've already tried, such as restarting the app or router
Try this first
Three Quick Fixes That Solve Most Issues
- 01
Restart everything
Turn off your router and device for 30 seconds, then switch them back on. This clears most glitches.
- 02
Improve your connection
Use an Ethernet cable or 5 GHz Wi-Fi and pause other downloads or streams in the house.
- 03
Refresh your app
Update the app, refresh the playlist and EPG, or clear the app cache in your device settings.
We're here
One Message Away, Day or Night
Whatever you need, our team is ready on WhatsApp right now.