- We collect only what we needto deliver your subscription, support you and take payment.
- We never store full card details.Payments are handled by our payment providers.
- We never sell your data.Analytics and marketing cookies only run with your consent.
- You're in control.Ask us on WhatsApp to access, correct or delete your data at any time.
1. Who we are
This website and the IPTV Éire service are operated by BuffersAlley ("we", "us", "our").
We are the data controller for the personal data described in this policy. You can contact us about privacy at any time on WhatsApp at +44 7732 730549.
2. The personal data we collect
Information you give us
- Contact details: your WhatsApp phone number, display name and, if you provide it, your email address.
- Messages: the content of your WhatsApp conversations with us, including your device type, questions and any screenshots you send.
- Order details: the plan you choose, order dates, subscription status and your service username.
- Payment information: payment confirmations and references. Card and PayPal payments are processed by our payment providers. We do not see or store your full card number.
Information collected automatically
- Website usage data: pages visited, buttons clicked (for example which WhatsApp button you tapped), approximate location, browser and device type, collected through analytics tools only if you consent.
- Technical data: IP address and server logs kept by our hosting provider for security and to keep the site running.
- Service data: technical information needed to operate your subscription, such as connection times, IP address and device or app identifiers used to access the service.
3. How and why we use your data
Under the GDPR we must have a legal basis for each use of your personal data:
| Purpose | Legal basis |
|---|---|
| Setting up free trials, activating and managing your subscription | Performance of a contract (Art. 6(1)(b)) |
| Answering your questions and providing technical support | Performance of a contract / legitimate interests |
| Taking payment and processing refunds | Performance of a contract |
| Keeping accounting and tax records | Legal obligation (Art. 6(1)(c)) |
| Preventing fraud, account sharing and misuse, and securing our systems | Legitimate interests (Art. 6(1)(f)) |
| Measuring website performance and which pages and buttons work best | Consent (Art. 6(1)(a)), via the cookie banner |
| Advertising measurement (e.g. Meta Pixel), if used | Consent, via the cookie banner |
| Sending offers or renewal reminders on WhatsApp | Consent, or legitimate interests for existing customers. You can opt out at any time |
We do not use your personal data for automated decision-making that produces legal or similarly significant effects.
4. Who we share your data with
We never sell your personal data. We share it only with trusted service providers who process it on our behalf under contract, or where the law requires it:
- WhatsApp (Meta Platforms Ireland Ltd): our customer messaging channel. WhatsApp's own privacy policy also applies to your use of WhatsApp.
- Payment providers: our card payment processor, PayPal (Europe) S.à r.l. et Cie, S.C.A., and our bank, to process payments and refunds.
- Hosting provider: Hostinger International Ltd, which hosts this website.
- Analytics and advertising: we don't currently use any analytics or advertising tools. If we introduce tools such as Google Analytics or Meta Pixel in future, they will only run with your consent.
- Service infrastructure providers that help us deliver the streaming service.
- Professional advisers and authorities: our accountants and lawyers, and public authorities where we are legally required to disclose information.
5. International transfers
Some of our providers process data outside the European Economic Area (EEA), for example in the United States. Where this happens, we make sure appropriate safeguards are in place, such as an EU adequacy decision (including the EU–US Data Privacy Framework for certified companies) or the European Commission's Standard Contractual Clauses. You can ask us for more information about these safeguards.
6. How long we keep your data
- Customer and order records: for the duration of your subscription and up to 24 months afterwards, so we can handle renewals, refunds and queries.
- Accounting and payment records: for 6 years, as required by tax law.
- WhatsApp conversations: up to 24 months after your last message, unless needed longer for an open issue.
- Free trial records: up to 12 months, to prevent misuse of trials.
- Analytics data: up to 14 months, in line with our analytics settings.
When data is no longer needed, we delete or anonymise it securely.
7. Your rights
Under the GDPR you have the right to:
- Access the personal data we hold about you and receive a copy.
- Rectify inaccurate or incomplete data.
- Erase your data ("right to be forgotten") where there is no reason for us to keep it.
- Restrict how we use your data in certain circumstances.
- Data portability: receive your data in a portable format.
- Object to processing based on legitimate interests, and to direct marketing at any time.
- Withdraw consent at any time, for example by changing your cookie settings or replying "STOP" to marketing messages. This does not affect processing already carried out.
To exercise any of these rights, message us on WhatsApp. We will respond within one month. We may need to verify your identity first.
8. Cookies
We currently use only strictly necessary cookies. If we ever introduce analytics or marketing cookies, they will only be set with your consent. See our Cookie Policy for full details and to change your preferences.
9. How we protect your data
We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls, two-factor authentication on our business accounts and trusted, reputable providers. WhatsApp messages are end-to-end encrypted in transit. Please keep your service login details private and never share them publicly.
10. Children
Our service is intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the "Last updated" date at the top. If changes are significant, we will let customers know on WhatsApp.
12. Contact us and complaints
BuffersAlley
WhatsApp: +44 7732 730549
If you are unhappy with how we handle your data, please contact us first and we'll do our best to resolve it. You also have the right to lodge a complaint with a supervisory authority. In Ireland, this is the Data Protection Commission (www.dataprotection.ie). If you live elsewhere in the EEA, you can contact your local data protection authority.