Refund Policy

• Full refund within 7 daysof activation, for any reason.
• Legal right to cancel within 14 days,minus a fair amount for days used after day 7.
• One WhatsApp messageis all it takes to request a refund.
• Refunded to your original payment methodwithin 14 days.

1. Our 7-day money-back guarantee

If you're not happy with your IPTV subscription for any reason, you can ask for a full refund within 7 days of the date your login details were sent to you. No awkward questions, although any feedback helps us improve.

The guarantee applies to all plans (1, 3, 6 and 12 months). It is a voluntary commercial guarantee from us and is in addition to your legal rights, which it does not affect. We may decline the guarantee for repeated refund requests from the same customer, but this never affects your statutory rights described below.

2. Your legal right to cancel within 14 days

If you are a consumer in Ireland or elsewhere in the EU, you have a legal right to cancel a contract made online or by message within 14 days of the day the contract is concluded (the day we confirm your order), without giving a reason. This right comes from the Consumer Rights Act 2022 and EU consumer law.

• Within days 1–7: our money-back guarantee gives you a full refund.
• Within days 8–14: you can still cancel under your legal right. Because you asked for the service to start straight away, we will refund the price you paid minus a proportionate amount for the service you received up to the moment you told us you wanted to cancel.

Example: if you cancel a 1-month plan (€14.99) on day 10, the deduction is roughly 10 ÷ 30 × €14.99 = €5.00, so you receive about €9.99 back. For longer plans the proportionate amount is calculated on the same daily basis across the full plan length.

3. Starting your service immediately

When you order, we will ask you to confirm on WhatsApp that you want your service to start immediately, during the 14-day cancellation period, and that you understand you will pay a proportionate amount if you cancel after the 7-day guarantee. Your login details are only sent once you have confirmed.

4. Faulty service and outages

Your legal rights also protect you if the service is not as described or doesn't work properly. If something goes wrong, contact us first and we'll try to fix it. If we can't fix it within a reasonable time, you may be entitled to a price reduction or to end the contract and receive a refund for the affected period.

If the service is unavailable for an extended period because of a problem on our side, we will extend your plan or refund the affected period. Problems caused by your own internet connection, device or third-party apps are not covered, but our support team will always help you troubleshoot.

5. What isn't refundable

• Free trials: trials are free, so there is nothing to refund.
• Third-party app fees: fees you pay to app developers (for example TiviMate Premium, IBO Player or Smart IPTV activation) go to those developers, not to us. Please contact the developer directly.
• The remainder of a plan after 14 days: after the cancellation period has passed, we don't refund unused time, unless the service is faulty as described in section 4 or we end your subscription for a reason that isn't your fault.
• Accounts suspended for serious breach of our Terms & Conditions (such as reselling or sharing your login), except where the law requires a refund.

6. How to request a refund

Send us a message on WhatsApp at +44 7732 730549 with:

1. Your service username
2. The plan you bought and the date of payment
3. Your payment method (card, PayPal or bank transfer)
4. Optionally, the reason, which helps us improve

We'll confirm we've received your request, usually within a few hours and always within 24 hours. Your login will be deactivated once the refund is processed.

7. How and when you're refunded

• We refund using the same payment method you used to pay, unless you expressly agree otherwise. You won't be charged any fee for the refund.
• We process refunds within 14 days of receiving your cancellation request, and usually much sooner.
• Card and PayPal refunds normally appear within 3–10 working days, depending on your bank. Bank transfer refunds are sent to the account you paid from.

If you have a problem with a payment, please contact us before opening a dispute or chargeback with your bank. We can almost always sort it out faster directly.

8. Cancellation form (optional)

You don't need to use this form. A simple WhatsApp message saying you want to cancel is enough. If you prefer, you can copy and send the text below:

9. Contact us

Irish consumers can find more information about cancellation rights from the Competition and Consumer Protection Commission (www.ccpc.ie).